TORONTO I DETROIT I FORT LAUDERDALE I ATLANTA 1-888-578-5988

Balloon Haus
Balloon Haus

Thank you for choosing BALLOON HAUS


Please take a moment to complete our balloon delivery inquiry form, this will help us with important details that we need to set up your customer file and better understand your delivery needs. Once you have submitted your form a team member will be in touch to discuss your balloon delivery.

Due to high volumes of inquiry submissions we ask that you please allow up to 72 hours for a response. We do follow up to EVERY submission. If you are still unsure please feel free to contact us via phone, email or contact page (info@SHOPBALLOONHAUS.COM). Your BALLOON HAUS team member will assist with any product questions, calendar availability, service needs, pricing and provide a balloon delivery quote for you to review.

Balloon Delivery Contact Form

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Balloon Haus

(647) 696-6941

Balloon Delivery



 Over the last year, Balloon Haus has had the pleasure of providing front door services delivering our  balloons right to your door.  Currently, our services are available in the GTA, South Florida, Atlanta and the West Michigan area . 

 

  

  • BALLOON HAUS DELIVERS ON BOTH WEEKDAYS, WEEKENDS & SOME HOLIDAYS.
  • DELIVERY FEES MAY INCREASE FOR DELIVERY TIMES DURING HIGH TRAFFIC TIMES.
  • DELIVERY FEES ARE BASED ON DISTANCE FROM  HQ LOCATION 
  • WE OFFER VENUE, OFFICE AND RESIDENTIAL DELIVERIES
  • PRODUCT, INFLATION AND DELIVERY FEES ARE SEPARATE COSTS
  • REQUESTING INFORMATION ABOUT A BALLOON DELIVERY OR SUBMITTING A DELIVERY DATE DOES NOT CONFIRM A BALLOON DELIVERY ORDER. YOUR BALLOON DELIVERY IS CONFIRMED WITH A FULL PAYMENT OF YOUR BALLOON ORDER.
  • BALLOON HAUS HOLDS THE RIGHT TO TAKE PHOTOS OR VIDEOS OF ANY BALLOONS OR OTHER PRODUCTS DURING AN EVENT OR DELIVERY.
  • IN THE EVENT OF INCLEMENT WEATHER A  TEAM MEMBER WILL BE IN TOUCH TO DISCUSS YOUR DELIVERY OPTIONS.

 


 

 ONLINE DELIVERY QUOTES

WHEN YOUR SUBMIT AN INQUIRY ONLINE OR CALL TO PLACE AN ORDER YOU WILL RECEIVE AN ONLINE BALLOON DELIVERY QUOTE DETAILING THE PRODUCTS, INFLATION AND SERVICE FEES FOR YOUR REQUEST. NO TWO ORDERS ARE ALIKE AND YOUR DELIVERY QUOTE IS SPECIFIC TO YOUR EVENT NEEDS.

THIS ITEMIZED QUOTE WILL SHOW INDIVIDUAL PRODUCTS, INDIVIDUAL INFLATION FEES, INDIVIDUAL PRICING FOR ADDITIONAL ACCESSORIES, DELIVERY FEE AND ANY OTHER SPECIAL SERVICE FEES. 

ONCE YOU RECEIVE THIS QUOTE IT IS IMPORTANT TO READ THE DETAILS CAREFULLY AND ASK ANY QUESTIONS ABOUT YOUR ORDER. WE WILL NOT ACCEPT A PAYMENT FOR YOUR ORDER UNTIL YOU HAVE APPROVED ALL DETAILS ON YOUR DELIVERY QUOTE CONFIRMING PRODUCT SIZE AND QUANTITIES. 

REQUESTING  INFORMATION ABOUT A BALLOON DELIVERY OR RECEIVING A BALLOON DELIVERY QUOTE DOES NOT GUARANTEE OR CONFIRM A BALLOON DELIVERY ORDER. ALL BALLOON DELIVERY DATES AND TIMES ARE CONFIRMED WITH A FULL PAYMENT. FAILURE TO PAY FOR YOUR DELIVERY IN A TIMELY MANNER MAY RESULT IN AN UNAVAILABLE DELIVERY DATE. 

ALL PAYMENTS FOR BALLOON DELIVERIES ARE MADE ONLINE  UNLESS YOUR BALLOON ORDER IS OVER $5,000 OR WITHIN 2 BUSINESS DAYS OF YOUR DELIVERY TIME. PAYMENT LINKS ARE SENT VIA EMAIL AS SOON AS POSSIBLE. 

WHILE MOST CUSTOMERS RECEIVE IMMEDIATE OR PROMPT RESPONSES DUE TO THE HIGH DEMAND FOR BALLOON DELIVERY WE KINDLY ASK THAT YOU ALLOW AT LEAST 24 HOURS FOR PAYMENT LINKS OR RESPONSES TO YOUR BALLOON INQUIRIES. 




 

LAST MINUTE DELIVERY ORDERS/SAME DAY DELIVERY

WE ARE HAPPY TO WORK WITH YOU FOR A SAME DAY DELIVERY OR LAST MINUTE DELIVERY ORDERS (WITHIN 3 BUSINESS DAYS). WE ARE PREPARED TO ACCOMMODATE MOST ORDERS WITH VERY LITTLE NOTICE BUT STOCK MAY FLUCTUATE BASED ON THE SHIPPING/DELIVERY DEMAND FOR THE WEEK AND SOME PRODUCTS MAY BE UNAVAILABLE. 

PLEASE SEND YOUR INQUIRY AS SOON AS POSSIBLE AND LET YOUR DESIGNATED TEAM MEMBER KNOW THAT THE ORDER IS URGENT. 

IN ORDER TO COMPLETE YOUR BALLOON DELIVERY ORDER IT IS IMPORTANT TO RESPOND TO QUESTIONS AND APPROVE DELIVERY QUOTES IN A TIMELY MANNER.  OFFICE HOURS ARE MONDAY-FRIDAY 10AM-6PM. LAST MINUTE ORDERS THAT PROCESS WITHIN 2 BUSINESS DAYS OR REQUIRE SPECIAL ORDERED PRODUCTS WILL REQUIRE AN ADDITIONAL $60 PROCESSING FEE. 

SAME DAY BALLOON DELIVERY IS CURRENTLY AVAILABLE IN TORONTO AND SOUTH FLORIDA ONLY.  



 

ALL BALLOON DELIVERIES ARE FIRST BOOK FIRST DELIVER

FAILING TO SECURE YOUR ORDER WITH A PAYMENT MAY RESULT IN ANOTHER CUSTOMER BOOKING THE SAME DATE AND TIME.  BALLOON DELIVERIES ARE CURRENTLY BOOKED IN ADVANCE THROUGH NOVEMBER 2019. IF YOU DO NOT FINALIZE YOUR BALLOON ORDER AND DELIVERY TIME AS SOON AS POSSIBLE YOU MAY LOSE YOUR PREFERRED DELIVERY DATE AND TIME TO ANOTHER CUSTOMER. 



 

 BALLOON SET UP

BALLOON SET UP IS NOT INCLUDED IN YOUR BALLOON DELIVERY. 

BASHES BALLOON DELIVERY SERVICE IS A FRONT DOOR DROP OFF SERVICE. 

BALLOON SET UP SERVICE IS AVAILABLE AT ADDITIONAL CHARGE. PRICES MAY VARY DEPENDING ON NUMBER OF HOURS NEEDED TO COMPLETE THE SET UP, WEATHER CONDITIONS AND GENERAL LABOR INCLUDED. 

WE  DELIVER TO DOZENS OF CUSTOMERS DAILY AND THE SCHEDULE MAY NOT ALLOW DELIVERY DRIVERS TO ASSIST WITH SETTING UP YOUR BALLOONS. IF YOU NEED ASSISTANCE WITH SETTING UP YOUR BALLOONS AT THE VENUE PLEASE DISCUSS THESE OPTIONS WITH YOUR TEAM MEMBER WHEN BOOKING YOUR BALLOON DELIVERY. 


 

BEFORE YOUR DELIVERY!

THE PRODUCTS FOR YOUR BALLOON DELIVERY ARE INFLATED BETWEEN 2-6 HOURS PRIOR TO YOUR DELIVERY TIME IN OPTIMAL TEMPERATURES TO GIVE YOUR BALLOONS THE BEST FLOAT TIME FOR YOUR EVENT. 

PRODUCTS ARE PULLED FROM OUR STOCK ROOM AND SORTED FOR YOUR DELIVERY 1 NIGHT BEFORE YOUR DELIVERY.


 

INFLATION FEES 

HAVE YOUR PRODUCTS HELIUM FILLED FOR YOUR DELIVERY OR ORDER A CUSTOM BALLOON CLUSTER WITH AIR FILLED BALLOONS. 

AIR FILLED - BALLOONS WILL NOT FLOAT 

HELIUM FILLED - BALLOONS FLOAT 

HELIUM FEES ARE SEPARATE CHARGES PER PIECE AND PRICING VARYS BASED ON SIZE OF THE BALLOON. 



 

PAYING FOR YOUR DELIVERY ORDER

ALL DELIVERY PAYMENTS ARE COMPLETED ONLINE AT SHOPBALLOONHAUS.COM. LAST MINUTE ORDERS OR SPECIAL ORDERS MAY REQUIRE A PAYPAL PAYMENT TO SECURE YOUR DELIVERY TIME IN ADDITION TO A $60 RUSH PROCESSING FEE.  

NEW FOR 2019 BALLOON HAUS HAS INTRODUCED PAYMENT PLANS TO ALLOW LOW MONTHLY PAYMENTS FOR YOUR BALLOON DELIVERY ORDER. ASK ABOUT OUR INSTALLMENT PLANS. EVENT MUST BE MORE THAN 60 DAYS OUT TO USE A PAYMENT PLAN. 


 

DAMAGED BALLOONS

WHILE OUR BALLOONS ARE PREMIUM QUALITY SOME PRODUCTS ARE VERY DELICATE. DAMAGES DO HAPPEN AND WE PREPARE FOR THEM WHERE WE CAN BUT REPLACEMENTS ARE NOT AVAILABLE DURING DELIVERIES. IN THE EVENT THAT YOUR BALLOON(S) ARE DAMAGED DURING A DELIVERY WE WILL ATTEMPT TO REARRANGE YOUR ORDER ON SITE AND PROVIDE A REFUND WITHIN 7-10 BUSINESS DAYS.


  

DELIVERY POLICIES

  •  BALLOON DELIVERY SERVICE IS A ‘FRONT DOOR DROP OFF’ SERVICE. IF YOUR EVENT IS ON A FLOOR OTHER THAN GROUND LEVEL PLEASE MAKE NOTE OF THAT INFORMATION IN YOUR INITIAL DELIVERY INQUIRY. 
  • BALLOONS FOR YOUR ORDER MAY OR MAY NOT ARRIVE WITH BALLOON WEIGHTS. THIS DEPENDS ON HOW THE DELIVERY VEHICLE IS PACKED. IF YOUR BALLOONS ARE NOT WEIGHTED TO PROTECT THE PRODUCTS DURING DELIVERY YOUR BALLOON WEIGHTS WILL ARRIVE IN A BAG OR BOX WITH YOUR ORDER AND WILL NEED TO BE ASSEMBLED ONSITE. IF YOU NEED ASSEMBLY THIS QUALIFIES AS A BALLOON SET UP AND WILL NEED TO BE BOOKED WITH A TEAM MEMBER PRIOR TO YOUR DELIVERY.
  • BALLOON HAUS WILL NOT BE RESPONSIBLE OR REFUND FOR BALLOONS DAMAGED BY GUESTS AND FAMILY MEMBERS AT THE VENUE DURING THE DELIVERY OR SET UP PROCESS. 
  • BALLOON DELIVERIES MUST BE CANCELLED NO LATER THAN 2 WEEKS IN ADVANCE TO RECEIVE A PARTIAL REFUND IN A STORE CREDIT
  • REFUNDS ARE HONORED FOR BALLOONS DAMAGED DURING DELIVERY BY A  DELIVERY CREW MEMBER. IF THIS DAMAGE HAPPENS OUR DRIVER WILL MAKE NOTE, PICTURE THE DAMAGED ITEMS AND SUBMIT THE INFORMATION FOR APPROVAL. YOU WILL BE NOTIFIED AND REFUNDED FOR THOSE ITEMS.
  • REFUNDS TAKE 7-12 BUSINESS DAYS TO PROCESS FROM THE DATE THEY ARE INITIATED
  • BALLOON HAUS WILL NOT REFUND INFLATION CHARGES. REFUNDS FOR APPROVED DAMAGED PRODUCTS ONLY
  • BALLOON HAUS DELIVERY DRIVERS DO NOT CARRY EXTRA EQUIPMENT OR MATERIALS TO HELP YOU SECURE YOUR BALLOONS AT YOUR EVENT. IF YOU NEED THESE SUPPLIES PLEASE LET YOUR  TEAM MEMBER ASSISTING WITH YOUR DELIVERY KNOW.



 

DELIVERY LOCATION QUICK NOTES

TORONTO DELIVERY

Delivery prices start at $45. $65 balloon order minimum 

DETROIT DELIVERY

Delivery prices start at $30. $100 balloon order minimum

SOUTH FLORIDA  DELIVERY 

Delivery prices start at $30. $100 balloon order minimum 


Recipients must meet delivery driver on ground floor for delivery unless balloon set up is confirmed.